Frequently asked questions


How do I make orders from the www.dnbattery.com website?

Ordering from the www.dnbattery.com is simple and easy!
Choose the items from this website , and submit your contact information, or just contact us for your demands directly as the below contact information.

Skype: jackgreat

Mob. :86 134 5418 9101

Email: info@dnbattery.com

How can I pay for the goods?

Bank transfer - Direct payment from your bank account to our bank account. This is the favoured and secure payment method.

Credit Card or Debit Card - Please note that there is a service fee of 2% when paying for orders by Credit/Debit Card.

PayPal - If you choose to pay by PayPal, please note that there is a service fee of 4% charged for this method of payment.

What is the minimum order quantity (MOQ)?

There is no minimum order quantity or amount. We welcome orders from any customers and reward the larger orders with discount. And also support sample testing.

Do you ship the goods directly, and to what countries?

Yes, we ship anywhere in the world by air or ocean transportation way. The shipping costs are based on the total weight of the order and the destination countries.

I did not get all goods as I ordered, what can I do?

If you did not receive some part of the shipment or the shipment was damaged, please contact us and feedback to us, and we will make good after-sales service for you.
If you need any other help, please contact us.

I need special pricing for a large project. What can you do for me?

We will be glad to support your projects. Please contact us with a proposal of cooperation and project details. We will offer you individual terms.

Please note that we are not able to provide special pricing for every small project.

What is the warranty on the goods?

We provide a 12 months guarantee for cells, 18 months guarantee for power battery packs, and 24 months guarantee for energy storage battery packs. If you want extend this warranty period, we can have a discussion based on the specific project.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days.

For mass production, the lead time is 15-25 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.